Jisrip 24X7 On-Site Support Service:
Through our SmartHand service, our highly trained and experienced Technicians provide assistance for remote management, custom installations, and equipment troubleshooting. Services range from power-cycling equipment to signal-testing a circuit, to performing an emergency equipment replacement. You can’t be at the Data Centre all the time, but we are. Our Smart Hands technicians are trained in the latest technologies and are available 24 hours a day, 7 days a week, 365 days a year.
Services include onsite/offsite technical assistance and troubleshooting, equipment installations and configurations, ladder racking/pre-wiring of patch panels and equipment, interface card removal, installation and configuration, testing media for continuity and proper signalling, providing visual verifications to assist in remote troubleshooting, inventorying/labelling of equipment, assistance in the conference room and with AV equipment setup, Power cycling a router, server, and switch and soft-booting a server, adding/removing/verifying a demarcation, moving equipment within your space and cabinets, moving or securing a cable and anything other help that you may need!
